Quality Management
I.C. Electrical was formed in 1986 by Chris Emmerson and registered as a Limited Company in 1997.
For a period of three years the Company provided contract labour services to various electrical contractors.
In May 2010 I.C. Electrical Limited was awarded the ISO 9001:2008 BSI Accreditation and is dedicated to providing products and services that meet the specifications of our customers while maintaining exceptional quality. Our objective is to provide customer satisfaction through the delivery of products without defects, on time, and with continued support after delivery. We will satisfy all regulatory requirements and be responsive to the needs of our customers and employees.
This policy will be achieved by empowerment of our employees, supplemented by the permanent objective of senior management to continually improve the effectiveness of our Quality Management System.
This policy will be communicated to all levels of the organisation and will be included as part of a regularly scheduled management review where the objectives of the organisation and the continued suitability and relevance of the Quality Policy will be examined.
Our employees are a key ingredient for the success of our quality goals and the involvement of people at all organisational levels enables the organisation to benefit from their abilities.
Senior management is committed to ensuring all employees have the skills, positive environment, training and resources to achieve our quality goals and to work at meeting or exceeding I.C. Electrical Ltd's internal and external customer expectations.
All personnel have the responsibility, authorisation and organisational freedom to identify and record non-conforming product, and to initiate action to prevent the occurrence of any non-conforming product, process or quality system. Our employees are responsible for understanding and following this quality policy.
I.C. Electrical Ltd's commitment to Quality is under pinned by the Managing Directors' retention of the overall responsibility for the Quality Management System.